There is a lot to unpack in this article, but the bottom line is clear: if your employees don’t feel safe — or worse: are getting hurt (and thus not safe) — the repercussions can extend well beyond your mod rate (experience modification rate, or EMR) and other “close-in” indicators. It demonstrates why spending time (and money, if needed) pays substantial dividends.
Amazon shows how safety fails can far-reaching negative effects
